Au Relais de l'Oust

General terms of sale

BOOKING CONFIRMATION AND PAYMENT METHODS 

All bookings must be guaranteed by a credit card or a written confirmation accompanied by a 30% deposit of the value of the whole booking, this may be done by card.

The final payment of all expenses is made directly with us on the day of departure.

PAYMENT :

We accept credit cards Mastercard and VISA.

We also accept cash.

ARRIVALS/DEPARTURES :

- Rooms are available from 2pm
   - Rooms must be vacated by 11am on the day of departure
   - Please advise should you wish to arrive early. This could be arranged at no extra cost.
   - Late departure from your room care be arranged too if advised. An additional 10€ will be charged per started hour.
   - From 2pm, 100% of the cost of the room will be charged.

TRADITIONAL FRENCH BREAKFAST IS NOT INCLUDED IN THE ROOM RATE;

Breakfast is served in the dining room from 7:30am till 10am during the week
   From 8:30am till 10am weekend and bank holidays.
   In your room from 8/30am till 10am
   For early departures, please speak to the reception in advance.

HALF BOARD

Half-board rate available for stays of at least 2 days min.
Half board included dinner (drinks not included), room rate and traditional French breakfast.

RESTAURANT : orders taken.

Lunchtime from 12 o'clock till 1:45pm 
  Dinner from 7pm till 8:30pm

The restaurant is closed on Sunday evenings and Monday lunchtimes.
Except for group bookings

INTERNET

Free Internet access in the building

CANCELLATION

In case of credit card guarantee, free cancellation has to be notified before 72 hours.
   For a cancellation less than 72 hours, half of one night's fee will be debited.
   For cancellation less than 48 hours , one night's fee will be debited
   In case of guarantee when a deposit has been paid, this is not refundable.
   In the case of no show, one night's fee will be debited/invoiced.
   In the case of Force Majeure (accident, illness, natural disaster...) a refund of your deposit will be restituted given supporting evidence.

RESTRICTIONS - SECURITY - ALARM

Our premises are smoke free

For smokers : The exterior terrace on the ground floor of the hotel and the privative exterior terraces of chamber are accessible 24H/24H.

For security reasons and as a matter of respect, smoking is strictly forbidden in all parts of the hotel. According to French decree number : 2006-1386 passed on November 15th, 2006 regarding smoking ban in public places, smoking on the premises of the Hôtel du Relais de l'Oust will be fined 68€ and can lead to judicial proceedings. 

Any accidental onset of the fire alarm due to smoking will be invoiced 150€ as compensation for resetting the fire alarm system and can lead to judicial proceedings.

Likewise, cooking, having meals, not provided by the hotel inside your room are strictly forbidden.

 

PRICES

- Prices are stated in EUROS
   - Vat is always included
   - Prices stated on the website are susceptible of change without prior notice. Only the price staded in the confirmation of your booking is relevant.
   - Tourist tax does not apply 

 ACCEPTANCE OF RULES AND REGULATIONS

These hotel rules and regulations apply to all bookings. Any stay implies the acceptance of the specific conditions as well as of the rules and regulations of the hotel du Relais de l'Oust. Non-respect of the above specified provisions will immediately lead to termination of the present contrat.